Return & Refund Policy

Defective, Damaged, or Incorrect Orders

Claims must be reported within 30 days of delivery.
Printful will issue a free replacement or refund (no return required) for manufacturing defects, damage, or fulfillment errors..

Wrong Item Sent or Misprints

Similar process to damaged goods—provide photos/details and submit within 30 days. Free replacement or refund will be provided.

Lost in Transit

If tracking shows no movement past the estimated delivery date, open a support ticket. If Printful confirms loss, a replacement or refund will be provided.

Change of Mind / Buyer’s Remorse

As all products are custom-made, we do not accept returns or offer refunds for size, design, or preference changes .
Exchanges are at our discretion and require reordering at full cost.

Legal Exception – Brazil

For Brazilian orders, consumers may return within 7 calendar days of receipt under the “right of regret” law. Contact support to initiate.

Process & Timing

1. Report issues within 30 days of delivery.

2. Include photos and order details.

3. We'll respond with resolution options—replacement, refund, or next steps.

Handling Return Shipments

No need to return defective items—Printful covers the cost.
For wrong-address returns, reshipment shipping charges apply.

📞 Contact & Claims

To report an issue or request assistance, please email: [email protected] with order number, images, and description. All claims must be made within 30 days of delivery (7 days for Brazil).

Return & Refund Policy

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